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Item #:
51404477
Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect (Hardcover)
Item #:
51404477
SCR 476
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Today, every business can choose to be a hospitality business—and we can all transform ordinary transactions into extraordinary experiences.
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What Stands Out
Transformative Insights
This book provides actionable insights that empower readers to elevate their service standards, fostering memorable experiences that exceed expectations and drive customer loyalty.
Engaging Stories
Filled with real-life anecdotes, the narrative captivates readers, illustrating the profound impact of exceptional hospitality and how it influences personal and professional relationships.
Practical Guidance
Offers practical strategies and tools for implementing a culture of generosity in any organization, ensuring that readers can easily apply the lessons to enhance their service approach.
Product Details
| Book format | Hardcover |
| Fiction/nonfiction | Non-Fiction |
| Genre | Business & Investing |
| Publication date | October, 2022 |
| Pages | 288 |
| Reading level | General |
| Subgenre | Industries |
| Series title | The Unreasonable Hospitality Collection |
| Edition | Edition 1 |
| Publisher | Penguin Publishing Group |
| Original languages | English |
| Language | English |
| Awards won | None |
| Is collectible | N |
| Editor | Kyung-Ae Park, Simon Burko |
| Binding type | Case Binding |
| Recording time | 0 min |
| Retail packaging | Single Piece |
| Assembled product dimensions (l x w x h) | 9.00 x 6.00 x 0.69 in (22.9 x 15.2 x 1.8 cm) |
| Assembled product weight | 1.08 oz (30.62 grams) |
| Bisac subject heading | Business & Economics |
Who Should Buy?
-
Service Industry Professionals
Those in hospitality can learn strategies to exceed guest expectations, enhancing service quality and customer loyalty.
-
Business Leaders
Executives can discover how to inspire and cultivate a culture of exceptional service within their teams.
-
Customer Experience Advocates
Individuals focused on improving client interactions will benefit from actionable insights into creating memorable experiences.
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Casual Readers
Those looking for light reading may find the detailed strategies and examples overwhelming and not engaging.
-
Cost-Cutting Managers
Managers focused solely on profits may not appreciate the value of investing in exceptional customer service.
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People Skeptical of Service
Individuals who are indifferent to service culture may find the concepts presented inapplicable or irrelevant.
Product Description
Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect (Hardcover)
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Customer Questions & Answers
-
Question:
What is the key lesson in this book?
Answer: Every business can choose to be a hospitality business and transform ordinary transactions into extraordinary experiences. -
Question:
Who can benefit from reading this book?
Answer: Anyone in the business industry, especially those looking to improve customer experiences and foster teamwork. -
Question:
What makes this book unique?
Answer: The book shares personal stories and insights from Will Guidara's journey through the restaurant industry, making it relatable and inspiring.
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SCR 476
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Features & Benefits
- Lessons in hospitality for every business
- Radical reinvention and partnership
- Memorable, over-the-top hospitality
- Magic in ordinary transactions
- Sparkling stories of Guidara's journey
- Transforming experiences for ourselves and others
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